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Shipping guidelines

This guideline is intended to ensure that you are clear about our shipping guidelines and procedures. Papero offers free shipping after all of Germany and there are no conditions.

This means that there are no min. Order size and customers receive free shipping throughout Germany. We edit the order as early as possible to deliver the product in the expected standard time.

Shipping service provider

We only deliver with DHL


Shipping from warehouse:

Pela Fulfillment UG, Liebigstr. 5, 85551 Kirchheim near Munich


Support: 8:00 a.m. - 10:30 p.m. from Monday - Sunday accessible by chat.


Shipment tracking:

As soon as your order has been sent, your order will be provided with a tracking number with which you can track you to you until delivery.


Damaged packages during transport:

If you find that a package is damaged during transport, please refuse the package if possible, please refuse from the courier and contact our customer service. If the package was delivered without your presence, please contact customer service for the next steps.


If you change your opinion before you have received your order, we can accept cancellations at any time before sending the order. If an order has already been sent, please note our reimbursement guidelines.

Packing station:

Shipping to Packing stations in Germany is models for all backpacks apiece possible with the exception for the Yeti model.

Shipping time and tariffs

Processing time

The processing time lasts 1 day, when ordering and paying until 11:00 a.m. from Monday - Friday, the program goes out on the same day.


The delivery time for Germany is 1-3 working days, 

The shipping within Germany Is for you free of charge And takes place with our logistics partner DHL.

All other countries

Shipping time to Europe approx. 5-7 and around 10-14 working days worldwide.


Shipping costs are abroad:

Austria 13,50 € 

Rest of Europe 24 € 

Switzerland 21.00 €  or above Meinschauf.ch Can you easily, at favorable shipping costs and above all Without customs taxes Buy in our shop. Proceed as follows: >>>Step by step instructions here <<<<

Great Britain 26,00 €

USA 42 €

Australian/New Zealand 49 €

rest of the world (all countries, except within Europe, Switzerland, USA, Australia)

The shipping costs are € 44.



Contact information:
Phone: +491781010058
Email: service@papero-bags.de
Company name of the company: 17Terra Limited
Address: 17Terra Limited, Verginas Street Diana Gardens Block C apt.no.2 8036 Paphos/Cyprus