General terms and conditions with customer information

Table of contents

1. Scope
2. Conclusion of the contract
3. Right of withdrawal
4. Prices and terms of payment
5. Delivery and shipping conditions
6. Retention of title
7. Liability for defects (warranty)
8. Removal of action vouchers
9. Applicable law
10. Alternative dispute resolution

1) scope

1.1These general terms and conditions (hereinafter "AGB") act under "Papero-bags.de" (hereinafter "seller"), apply to all contracts for the delivery of goods that a consumer or entrepreneur (hereinafter "customer") with the seller apply with regard to the goods shown by the seller in his online shop. This contradicts the inclusion of the customer's own conditions, unless something else has been agreed.

1.2Consumers within the meaning of this terms and conditions is every natural person who concludes a legal transaction for purposes that can mostly be attributed to their commercial nor their independent professional activity. Entrepreneurs within the meaning of these terms and conditions are a natural or legal person or a legal partnership that acts in the exercise of their commercial or independent professional activity when the legal transaction is concluded.

2) Contract conclusion

2.1The product descriptions contained in the online shop of the seller do not represent a binding offers on the part of the seller, but serve to submit a binding offer by the customer.

2.2The customer can submit the offer via the online order form integrated in the seller's online shop. After putting the selected goods in the virtual shopping cart and undergoing the electronic ordering process, the customer gives a legally binding contract offer in relation to the goods contained in the shopping cart.

2.3The seller can accept the customer's offer within five days,

• by sending the customer a written order confirmation or an order confirmation in text form (fax or email), whereby the receipt of the order confirmation is decisive in the customer, or
• by providing the customer to the customer, with the access of the goods to the customer, or
• by asking the customer to pay after submitting them.

If there are several of the aforementioned alternatives, the contract is concluded at the time when one of the aforementioned alternatives occurs first. The deadline for accepting the offer begins to run on the day after the customer is sent and ends with the end of the fifth day, which follows the sending of the offer. If the seller does not accept the customer's offer within the aforementioned period, this applies as a rejection of the offer with the result that the customer is no longer tied to his declaration of intent.

2.4If the payment method "PayPal Express" is selected, the payment processing is carried out via the payment service provider PayPal (Europe) S.à r.l. et cie, s.c.a., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: "PayPal"), with the validity of the PayPal-Use conditions, visible at https://www.paypal.com/de/webapps/mpp/ua /User-agreement-full or-if the customer does not have a PayPal account-with the validity of the conditions for payments without PayPal account, visible at https://www.paypal.com/de/webapps/mpp/ua/privacywax- full. If the customer selects as a payment method as part of the "PayPal Express" online ordering process, he also gives a payment order to PayPal by clicking the button that has finalized the ordering process. In this case, the seller already explains the acceptance of the customer's offer at the time when the customer triggers the payment process by clicking the button that concludes the order process.

2.5When selecting the payment method "Amazon Payments", the payment processing is carried out via the payment service provider Amazon Payments Europe S.C.A., 5 Rue Plaetis, L-2338 Luxembourg (hereinafter: "Amazon"), under the validity of the Amazon Payments European usage agreement, visible at https: // payments.amazon.de/help/201751590. If the customer selects as a payment method as part of the online ordering process "Amazon Payment", he also gives a payment order to Amazon by clicking the button that concludes the ordering process. In this case, the seller already explains the acceptance of the customer's offer at the time when the customer triggers the payment process by clicking the button that concludes the order process.

2.6When submitting an offer via the online order form of the seller, the contract text is saved by the seller and sent to the customer after sending his order along with the available terms and conditions in text form (e.g. email, fax or letter). In addition, the contract text is archived on the seller's website and can be called up free of charge by the customer via his password-protected customer account, stating the corresponding login data, provided that the customer has created a customer account in the seller's online shop before sending its order.

2.7Before placing the order using the seller's online order form, the customer can recognize possible input errors by carefully reading the information shown on the screen. An effective technical means of better detection of input errors can be the enlargement function of the browser, with the help of which the display is enlarged on the screen. The customer can correct his entries as part of the electronic ordering process via the usual keyboard and mouse functions until he clicks on the button that concludes the ordering process.

2.8The German and the English language are available for the conclusion of the contract.

2.9Order processing and contacting usually take place by email and automated order processing. The customer must ensure that the e-mail address provided for order processing is correct so that the emails sent by the seller can be received at this address. In particular, when using spam filters, the customer must ensure that all third parties sent by the seller or the third party sent with the order processing can be sent.

3) Right of withdrawal

3.1Consumers are generally entitled to a right of withdrawal.

3.2More information on the right of cancellation arises from the cancellation policy of the seller.

3.3 Right of cancellation excluded if the order is ordered or if it is specially produced only for the customer (e.g. T-shirt).

4) Prices and terms of payment

4.1Unless otherwise arisen from the seller's product description, the prices given are total prices that contain the statutory sales tax. If necessary, additional delivery and shipping costs are specified separately in the respective product description.

4.2The payment options are/will be communicated to the customer in the seller's online shop.

4.3If the prepayment has been agreed by bank transfer, the payment is due immediately after the contract has been concluded if the parties have not agreed on a laterity date.

4.4When payment by means of a payment method offered by PayPal, payment is carried out via the payment service provider PayPal (Europe) S.à r.l. et cie, s.c.a., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: "PayPal"), assuming the PayPal-Use conditions, visible at https://www.paypal.com/de/webapps/mpp/ua /User-agreement-full or-if the customer does not have a PayPal account-with the validity of the conditions for payments without PayPal account, visible at https://www.paypal.com/de/webapps/mpp/ua/privacywax- full.

4.5If the payment method is selected immediately, the payment processing is carried out via the payment service provider STJUB, Theresienhöhe 12, 80339 Munich (hereinafter "immediately"). In order to be able to pay the invoice amount via "immediately", the customer must have a online banking account with PIN/TAN procedure that is freely switched to "immediately", legitimize the payment process and "immediately" the payment instructions towards "immediately" confirm. The payment transaction is carried out immediately afterwards by "immediately" and the customer's bank account is charged. The customer can call up more information about the payment method "Immediately" on the Internet at https://www.klarna.com/sofort/.

5) Delivery and shipping conditions

5.1The delivery of goods takes place on the shipping route to the delivery address provided by the customer, unless otherwise agreed. When processing the transaction, the delivery address specified in the order processing of the seller is decisive. In deviation from this, when selecting the PayPal payment method, the delivery address stored by the customer at the time of payment at PayPal is decisive.

5.2If the transport company sends the goods sent back to the seller, since delivery to the customer was not possible, the customer bears the costs for unsuccessful shipping. This does not apply if the customer has not been responsible for the impossibility of delivery or if he was temporarily prevented from accepting the service offered, unless the seller announced the service a reasonable time in advance had. Furthermore, this does not apply with regard to the costs for the return if the customer effectively exercises his right of withdrawal. For the return costs, the regulation made in the cancellation policy of the seller applies if the recovery right is effective.

5.3Pick -up and shipping at packing stations are not possible for logistical reasons.

5.4 Delivery times specified only apply to end consumers, delivery times for dealers are generally different.

6) Reference to retention of title

If the seller arrives in advance, he reserves the property of the delivered goods until the purchase price owed is fully paid.

7) Liability for defects (warranty)

7.1If the purchased item is poor, the provisions of the statutory liability for defects apply.

7.2The customer is asked to complain about the delivered goods with obvious transport damage to the deliverer and to inform the seller. If the customer does not meet this, this has no effect on his legal or contractual claims for defects.

8) Redeem of action vouchers

8.1Vouchers that the seller issued free of charge as part of advertising campaigns with a certain duration of validity and which cannot be purchased by the customer (hereinafter referred to as "action vouchers") can only be redeemed in the online shop of the seller and only in the specified period.

8.2Individual products can be excluded from the voucher campaign if there is a corresponding restriction from the content of the action voucher.

8.3Action vouchers can only be redeemed before the order process is completed. Subsequent offsetting is not possible.

8.4With an order, several action vouchers can also be redeemed.

8.5The value of the goods must at least correspond to the amount of the action voucher. Any remaining credit is not reimbursed by the seller.

8.6If the value of the action voucher is not sufficient to cover the order, one of the other payment methods offered by the seller can be selected to pay the difference.

8.7The credit of an action voucher is neither paid out in cash nor interest.

8.8The promotional voucher will not be reimbursed if the customer returns the goods paid with the action voucher in whole or in part as part of its statutory right of withdrawal.

8.9The action voucher is only intended for use by the person named on it. A transfer of the action voucher to third parties is excluded. The seller is justified, but not obliged to check the material claim for claims of the respective voucher holder.

9) Applicable law

For all legal relationships between the parties, the law of the Federal Republic of Germany applies to the exclusion of the laws on the international purchase of mobile goods. In the case of consumers, this choice of law only applies insofar as the protection granted by mandatory provisions of the law of the state in which the consumer has its habitual residence is withdrawn.

10) Alternative dispute resolution

10.1The EU Commission provides a platform for online dispute resolution on the Internet: https://ec.europa.eu/consumers/odr

This platform serves as a contact point for extrajudicial resolution of disputes from online purchase or service contracts in which a consumer is involved.

10.2The seller is neither obliged nor ready to participate in a dispute settlement procedure in front of a consumer arbitration board.